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Last updated: May 2026
At Bella Households, your privacy matters to us. This policy explains what personal information we collect when you shop with us, how we use it, and the steps we take to keep it safe. By using our website or placing an order, you agree to the practices described here.
We collect information you provide directly when you:
When you create an account or place an order we collect your name, email address, phone number, and delivery address. We also collect any information you provide when contacting us through our contact form, subscribing to our newsletter, or leaving a product review.
We automatically collect certain technical information including your IP address, browser type, and the pages you visit. This data is used solely to improve your browsing experience and is not linked to your personal identity.
We use the information we collect to process and deliver your orders, send order confirmations and delivery notifications, respond to your enquiries, and provide customer support. Where you have subscribed, we use your email to send promotional newsletters — you can unsubscribe at any time. We also use data to improve our website, products, and services, and to comply with legal obligations.
We will never sell, rent, or trade your personal information to third parties for their marketing purposes.
Bella Households processes payments via M-Pesa and other secure payment gateways. We do not store your M-Pesa PIN, card numbers, or full payment credentials on our servers. All payment transactions are encrypted and handled by our payment processor in accordance with PCI-DSS standards.
We use cookies to keep your shopping cart active, remember your preferences, and understand how visitors use our site. Cookies are small text files stored on your device — they do not contain viruses or collect personal data independently.
You can disable cookies in your browser settings at any time, though some parts of our site may not function correctly without them.
We share your information only where necessary: with delivery partners to fulfil and track your orders within Kenya, with payment processors to complete your transactions securely, and with legal authorities if required by Kenyan law or a valid court order. All third parties we work with are required to handle your data securely and only for the purpose it was shared.
We retain your personal information for as long as your account is active or as needed to provide services to you. If you close your account or request deletion, we will remove your data within 30 days, except where retention is required for legal, tax, or dispute-resolution purposes.
You have the right to access the personal data we hold about you, request correction of inaccurate information, request deletion of your account and associated data, opt out of marketing communications at any time, and lodge a complaint with the relevant data protection authority in Kenya. To exercise any of these rights, please contact us using the details below.
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately and we will remove it.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy or how your data is handled, please reach out:
Junction of Accra Road & Dubois Road, 1st Floor, Room 101, Nairobi, Kenya
Email: info@bellahouseholds.com
Phone / WhatsApp: +254720973265
